The US Department Of Transportation (DOT) determined Frontier Airlines to be the worst airline in the US in a report released last July, after the carrier received the highest amount of complaints from passengers. Many travelers voiced their frustrations, citing issues such as delayed and canceled flights and insufficient customer service as primary concerns.
While Frontier offers low fares, attracting cost-conscious travelers, the trade-offs in service and reliability have become a topic of heated debate. Despite the criticism, Frontier remains committed to addressing passenger feedback and improving its services.
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