United Airlines CEO Scott Kirby apologized for flying private the same week the airline canceled thousands of flights leaving customers stranded across the U.S.
“Taking a private jet was the wrong decision because it was insensitive to our customers who were waiting to get home," Kirby said in a statement shared with NBC News by the airline. "I sincerely apologize to our customers and our team members who have been working around-the-clock for several days -- often through severe weather -- to take care of our customers."
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