Yes, apparently this IS real...
The Independant Journal Review contacted the person behind it. Here is his response:
“Thank you for your inquiry about my experience on October 11, 2013 using the healthcare.gov support chat. I can confirm that the excerpts used in the YouTube video and the full transcript posted at www.gop.gov/yourstory is authentic and exactly as I experienced on October 11. I am a resident of New Jersey and work for a higher education institution. I am not employed by the Republican Party.
“After a recent job transition, my family needed to make an informed decision about healthcare options for the approaching year. After repeated registration problems, I was able to create a healthcare.gov account on October 11 and began the tedious process of entering specific personal information about our family. Each page resulted in a long wait before being able to proceed. At some point in the process it appeared that our family information became corrupted and I was unable to proceed with the family profile.
“When I reached out to the online chat function for assistance, I was professionally greeted by a customer service representative named ‘Dean.’ At this point, I had hope for a resolution that would allow me to see the pricing and coverage information my family needed. Unfortunately, the chat experience was as frustrating as creating my healthcare.gov account. ‘Dean’s’ responses made little sense, were at times comical, and did not provide the help I needed. Ultimately, I lost faith in healthcare.gov and made the decision to pursue alternate options for the healthcare needs of my family.”
Marc has spent virtually his entire life in the Tri-State area, attending college at IU, and at various times hanging his hat in Montgomery, Clifton, Oakley, Mt. Lookout and Mason. After stints in Portland, OR and Greensboro, NC he got tired of the shipping costs for LaRosa's and Montgomery Inn and came home.
Amazon has hosted radio programs for over ten years, with a timely mix of politics, local issues, sports and entertainment. His 1999 "Tournament of Babes" is still considered one of this city's cultural milestones, on par with the Mapplethorpe exhibit and the Uncle Al Show.
Marc's top accomplishments include winning the Sycamore Junior High 8th grade basketball Mr. Defense award, being the youngest kid ever suspended from his middle school and injuring Bill Cunningham playing racquetball. He enjoys movies (Fast Times at Ridgemont High, Gladiator, Wedding Crashers), TV (Survivor, Friday Night Lights, Modern Family) and music (27 Jimmy Buffett concerts at Riverbend, and counting). In fact, before he met his lovely wife, he held the career record for most women bummed out at a single concert (all of them).
Marc lives in Mason with his wife and two children, where he spends his weekends shuttling from soccer game to baseball game to basketball game, while occasionally wishing the games could be played in a bar. Marc's show is produced by Garrett Sabelhaus, Dave Keaton and Jake Wendling.